Careers in the Hospitality Industry by Curtis Carlson Nelson

Hospitality is one of the fastest growing sectors in the world. According to the World Travel and Tourism Council, hospitality will represent 10% of total employment globally by 2020. Curtis Carlson Nelson has been apart of this industry for 20+ years.

Curtis Carlson Nelson is on the Executive Committee of the World Travel and Tourism Council and is excited to see these numbers continue to grow.


Careers in the Hospitality Industry - Curtis Carlson Nelson

However, most people think that hospitality jobs are limited to waiters, bartenders and chefs. In reality, the roles are quite diverse and encompass careers in event management, travel and tourism.

Below, Curtis Carlson Nelson describes the many different career opportunities in the hospitality industry:

Hospitality jobs typically require a high school diploma or hands-on experience in the industry. But some managerial positions might require a Bachelor’s degree as well. Different organizations arrange courses to train people in the hospitality sector, and make them more employable. The workplace can range from restaurants and cafes to hotels and catering services.

The kind of work can be split up into front-line and back-end staff. The most common positions arise in the areas of house-keeping, front office, food & beverages and the kitchen. Food service and lodging managers are there to ensure that the guests receive a satisfying experience during their visit. They are involved in daily operations, overseeing staff, reviewing budgets and providing customer service.

Food and beverage outlets seem to employ more people than other establishments due to their growing demand, and the increasing trend of people having their meals outside home. The waiting staff serves food and drinks to the guests and can work in a variety of places such as coffee shops, cafes, bars and fine dining restaurants. They are in direct contact with the customers, and make the first impression.

The kitchen staff positions depend on the size and structure of the establishment, and the kind of food that is being offered. The executive chef is in charge of the kitchen, and may employ other chefs based on their experience and demand. Each member is responsible for a specific section in the kitchen, and has to follow the directions of the head chef. Some places run an apprenticeship program too to train people according to their needs, and develop a pool of human resources for future vacancies.

The rooms and accommodation staff might include concierge and porters, housekeeping, laundry and guest reception. These positions often require multitasking skills but can provide a great pathway into future growth and career opportunities within the hospitality industry. Recently, establishments have started providing gaming and gambling facilities to their guests as well. Special staff is required to perform the roles of cashier, machine attendant and security guard. The person is required to hold a specific license before applying to these positions as it involves money handling.

The sales and marketing which Curtis Carlson Nelson specializes in, is another division in the hospitality sector which provides a lot of career opportunities. The responsibilities of the staff include making calls to potential clients, providing information about special offers, distributing brochures and participating in public relations exercises. In short, this department coordinates all the activities for marketing and promotion of the establishment.

The salaries in the hospitality industry are in the upper $40,000 range, but the hours can be long including work on the weekends since most businesses are open 24 hours a day. If you plan on doing a 9 to 5 job, then this might not be the right option for you. But if customer service is your thing and you want to establish a long-term career, then there are numerous opportunities available in this sector.